Privacy Policy for Perth Carpets and Windows
Effective Date:01/01/2025
Perth Carpets and Windows ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the *Privacy Act 1988* (Cth) and the Australian Privacy Principles (APPs), as well as relevant Western Australian privacy legislation. We also aim to be transparent about our data practices in line with Meta's platform policies.
**1. Collection of Personal Information:**
We may collect the following types of personal information:
* **Contact Information:** Name, address, phone number, email address.
* **Service Information:** Details about the services you have requested or that we have provided.
* **Payment Information:** Credit card details or other payment information (collected securely through our payment processor).
* **Usage Information:** Information about how you interact with our website, social media pages, or other online platforms (e.g., IP address, browser type, pages visited). This may include information collected via cookies or other tracking technologies.
* **Marketing Information:** If you opt-in to receive marketing communications from us, we may collect information about your preferences and interests.
* **Other Information:** Any other information you voluntarily provide to us.
We collect personal information from you directly when you:
* Request a quote or book a service.
* Contact us via phone, email, or our website.
* Interact with our social media pages.
* Participate in surveys or promotions.
* Provide feedback.
We may also collect information from third parties, such as:
* Publicly available sources.
* Referrals.
**2. Use of Personal Information:**
We may use your personal information for the following purposes:
* **Providing Services:** To provide you with the carpet and cleaning services you have requested, including scheduling, invoicing, and customer support.
* **Communication:** To communicate with you about your bookings, quotes, and other service-related matters.
* **Payment Processing:** To process your payments for our services.
* **Marketing:** To send you marketing communications about our services, promotions, and special offers (only if you have opted-in). You can opt-out of receiving marketing communications at any time.
* **Improving Services:** To analyze data and improve our services, website, and customer experience.
* **Legal Compliance:** To comply with applicable laws and regulations.
* **Meta Platform Compliance:** If you interact with our business through Meta's platforms (Facebook, Instagram), we may use your information to provide relevant content and advertising, and to comply with Meta's terms and policies. This may include sharing anonymized or aggregated data with Meta for analytics and advertising purposes.
**3. Disclosure of Personal Information:**
We may disclose your personal information to:
* **Service Providers:** To third-party service providers who assist us with payment processing, marketing, customer service, or other business operations. We ensure these providers are bound by confidentiality obligations.
* **Legal Authorities:** To comply with applicable laws and regulations, or in response to a valid legal request.
* **Business Partners:** With your consent, we may share your information with business partners who offer products or services that may be of interest to you.
* **Meta Platforms:** As described above, we may share information with Meta for advertising and analytics purposes, in compliance with their policies.
* **Other Parties:** We may disclose your information to other parties with your consent or as required by law.
**4. Data Security:**
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:
* Secure storage of data.
* Use of encryption technologies.
* Restricted access to personal information.
* Regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure.
**5. Access and Correction:**
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us at [Your Contact Information].
**6. Data Retention:**
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
**7. Changes to this Privacy Policy:**
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
**8. Contact Us:**
If you have any questions about this Privacy Policy, please contact us at:
Perth Carpets and Windows
Perth, Western Australia
0415849781
**Meta Compliance:**
We acknowledge and adhere to Meta's platform policies regarding data privacy and user consent. We are transparent about our data collection and usage practices, and we provide users with control over their data where applicable.
This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia.
Copyright © 2025 Perth Carpets and Windows - All Rights Reserved.
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